Utility Solutions
Service RequestsSimplify and accelerate utility service requests
Utility service requests encompass a range of processes, involving many internal stakeholders across departments, field teams, and external stakeholders like trade partners and customers.
Utilities often rely on inadequate software solutions that lack robust data validation and reporting, task automation and coordination, deadline management, and workflow flexibility.
PowerClerk® streamlines and automates utility service requests, providing an online portal to centralize stakeholder access. No-code implementation and robust integration capabilities empower utilities to adapt rapidly.
Avoid fragmented stakeholder experiences, overly complex workflows, long queue times, and dissatisfied customers
Lack of centralized portal for stakeholders
Without a dedicated online portal, the entire process becomes a black box to both internal and external stakeholders. Customers seeking updates are often bounced between systems, creating a painful user experience. Utility teams working with multiple tools and interfaces risk manual errors and missed deadlines.
Inflexible, hard-to-integrate software
It is difficult to adapt monolithic enterprise solutions (e.g., ERP and CIS systems) or homegrown tools (such as spreadsheets and email) to changing requirements and processes. Traditional enterprise solutions often lack easily changeable workflows, and robust out-of-the-box integration capabilities.
Overly complex or manual workflows
Without a flexible tool purpose-built for utility processes, utility teams lose valuable time manually coordinating tasks, tracking deadlines, and working in multiple tools to keep records and statuses aligned. Unwieldy workarounds lead to higher risk of error and delays.
PowerClerk improves service request processes via automation and centralization
Challenges
- Inflexible Tools
- No Portal
- Gaps & Workarounds
- Hassle & Errors
- Growing Queues & Wait Time
- Missed Deadlines & Fines
- Disparate Data Sources
Other Tools / Tech Stack
Benefits
- Adaptable without IT
- Integrated End-to-End
- Streamlined Workflows
- Online Portal & Persistent Visibility
- Faster Delivery & Happier Customers
- Automated Deadlines & Comms
- Single System of Record
Challenges
- Inflexible Tools
- No Portal
- Gaps & Workarounds
- Hassle & Errors
- Growing Queues & Wait Time
- Missed Deadlines & Fines
- Disparate Data Sources
Other Tools / Tech Stack
Benefits
- Adaptable without IT
- Integrated End-to-End
- Streamlined Workflows
- Online Portal & Persistent Visibility
- Faster Delivery & Happier Customers
- Automated Deadlines & Comms
- Single System of Record
Ready to scale and streamline your process for managing utility service requests? Contact us to learn more!
Automate, streamline, and scale, utility program management processes with PowerClerk.