Brittany Farrell | Dec 19, 2017
Recently, utilities have been turning to residential time-of-use and demand rates to send customers better pricing signals. But the question remains: Will these new residential rates succeed in changing customer behavior? What happens to customer satisfaction?...
Jeff Ressler | Sep 6, 2017
At Clean Power Research, we like to think of ourselves as a small company doing big work. I reflected on this recently when I came across a list of the top 10 U.S. utilities (ranked by market capitalization, see Fig. 1) and noticed that 7 of the 10 were current...
Jennifer Gough | Jul 28, 2017
The 2017 J.D. Power Electric Utility Residential Customer Satisfaction StudySM results are in, and utilities that rank highest not only provide excellent reliability and rate options, many of them are also taking advantage of online engagement tools to improve the...
Brittany Farrell | Jun 28, 2017
Electric vehicle (EV) adoption is increasing, and utilities are taking notice. In a May 25, 2017 webinar, “Shifting Utility EV Strategy into Drive: Best Practices and Lessons Learned1,” Thor Hinkley, EV senior program consultant at CLEAResult, pointed out that nearly...
| Jul 21, 2017